Integration Ceneo with Call Center Online

The Ceneo platform is mainly known as a price comparison engine, but did you know that it is also a thriving marketplace? Buyers can place orders directly on the Ceneo website. The website can serve as a valuable sales channel, especially as it is possible to place offers without online store.

Integration with Ceneo is a two-way integration that allows downloading orders from the marketplace to the BaseLinker panel, as well as listing and synchronizing offers. When issuing, you can use your store's storage, BaseLinker storage, storage or external ERP system. Orders downloaded from Ceneo can be handled from the level of Order Manager in BaseLinker or forwarded to the store / ERP. There are no restrictions on the number of accounts Ceneo connected - you can add as much as you need within the business, without affecting the subscription amount.

Thanks to the integration of the BaseLinker system with Ceneo you can:

• post thousands of offers with a few clicks,
• synchronize stocks and prices to Ceneo according to your storage,
• download orders and handle them in BaseLinker,
• forward orders to the store or ERP,
• handle orders quickly and without errors with the help of the Pick&Pack Assistant,
• use automatic actions that take care of you when handling orders,
• issue invoices and receipts for downloaded orders,
• send packages to selected carriers,
• recognize the caller who made the purchase in Ceneo thanks to the BaseLinker Caller application.

A considerable advantage of integrating BaseLinker with Ceneo is the possibility to list offers even without seller involvement. There is no need to fill out the listing form - offers are created automatically when products appear in stock and the conditions set by the seller are met. You can use this solution for selected or all new products.

Call Center Online enables multi-channel support of customer service processes via phone, email, SMS, chat, etc.

What does the integration of Call Center Online with BaseLinker provide:

• Cyclical, automatic synchronization of orders and customers between a shop connected to BaseLinker and the Call Center Online customer service system.
• Download information from BaseLinker to Customer Card in Call Center Online system.
• Ability to change order status in BaseLinker from Call Center Online Customer Card.
• Ability to add a note from Call Center Online Customer Card to the order in BaseLinker when contacting a customer.
• Communication by phone / SMS / e-mail to contractors from orders imported from BaseLinker.
• Monitoring of customer service processes.

Special offer:

BaseLinker users with an active integration with Call Center Online will receive 5% discount on Call Center services. To benefit from the offer, simply apply to your Call Center Online account manager. The discount will be added to your invoice.

Instructions for integrating with Call Center Online

By integrating with Call Center Online, BaseLinker achieves full customer communication capabilities. Integration is possible on the Call Center Online end and is supported by Call Center technical team - please refer to instruction.