The Ceneo platform is mainly known as a price comparison engine, but did you know that it is also a thriving marketplace? Buyers can place orders directly on the Ceneo website. The website can serve as a valuable sales channel, especially as it is possible to place offers without online store.

Integration with Ceneo is a two-way integration that allows downloading orders from the marketplace to the BaseLinker panel, as well as listing and synchronizing offers. When issuing, you can use your store's storage, BaseLinker storage, storage or external ERP system. Orders downloaded from Ceneo can be handled from the level of Order Manager in BaseLinker or forwarded to the store / ERP. There are no restrictions on the number of accounts Ceneo connected - you can add as much as you need within the business, without affecting the subscription amount.

Thanks to the integration of the BaseLinker system with Ceneo you can:

  • post thousands of offers with a few clicks,
  • synchronize stocks and prices to Ceneo according to your storage,
  • download orders and handle them in BaseLinker,
  • forward orders to the store or ERP,
  • handle orders quickly and without errors with the help of the Pick&Pack Assistant,
  • use automatic actions that take care of you when handling orders,
  • issue invoices and receipts for downloaded orders,
  • send packages to selected carriers,
  • recognize the caller who made the purchase in Ceneo thanks to the BaseLinker Caller application.

A considerable advantage of integrating BaseLinker with Ceneo is the possibility to list offers even without seller involvement. There is no need to fill out the listing form - offers are created automatically when products appear in stock and the conditions set by the seller are met. You can use this solution for selected or all new products.

Freshdesk is a system for processing e-mail messages, allowing consultants to efficiently manage correspondence with customers. It provides an opportunity to sort and tag messages, consult them within a team or prioritize requests.

Integration between BaseLinker and Freshdesk automatically searches for orders associated with the sender's email address of a particular message. Next to the message body, Freshdesk displays an additional side panel showing the orders of a particular customer. Clicking the order number takes you directly to the order card in the BaseLinker panel.

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This solution reduces switching between systems and manual searching for orders. It also allows you to quickly check, for example, the order status or date, as this information is already displayed within the Freshdesk add-on.

The BaseLinker - Freshdesk integration also allows you to create a new order for a customer directly from within the Freshdesk add-on, e.g. as soon as you read such request in an email request.

Using the Freshdesk add-on is free, without any limit on the number of processed messages.

To learn more about the integration, see the article Freshdesk.


Check Ceneo integration with other systems:

Ceneo + Marketplace

Ceneo + Shops

Ceneo + Couriers

Ceneo + Accounting systems

Ceneo + Printing

Ceneo + Other



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