Integration eBay with Thulium

Integration with eBay is a two-way integration that offers downloading orders from the marketplace to the BaseLinker panel, as well as listing and synchronizing offers. For listing you can use your store's warehouse, BaseLinker warehouse, wholesaler or external ERP system. Orders from eBay can be handled in the BaseLinker Order Manager or forwarded to the store / ERP. The number of eBay connected accounts is unlimited - you can add as many accounts as you need within your business, without affecting the subscription amount.

Integrating BaseLinker with eBay offers:

• listing thousands of offers with just a few clicks
• to synchronize quantities and prices on eBay according to your stock
• downloading and handling orders in BaseLinker
• forwarding orders to the store or ERP
• forwarding shipping numbers to eBay
• handling orders quickly and without errors with the help of the Pick&Pack Assistant
• using the automatic actions that take care of your orders
• issuing invoices and receipts for downloaded orders
• creating shipments with selected carriers
• recognize the caller who made the purchase in eBay with BaseLinker Caller application

In BaseLinker you can configure separate shipping templates for each eBay portal (ebay.pl, ebay.com, ebay.de etc). The template is automatically completed on the listing form, so the offer creating process takes much less time. Only BaseLinker features listing eBay offers visually equivalent to offers listed on Allegro. BaseLinker also gives you the opportunity to take advantage of many powerful options for managing eBay offers (making bulk changes to multiple offers at once).

Thulium is a call center and e-support system.The integration of Thulium platform with BaseLinker simplifies the customer service management. The customer inquiries are processed in one virtual contact center.

Thulium downloads basic customer information from the BaseLinker system, as well as allows real-time collection of summarized buyer's orders. After entering the customer card, Thulium displays information about the customer and the order. When contacting the customer by phone, the employee has immediate access to the required data, which speeds up the support process. If a buyer uses different logins on several services, but uses the same e-mail address, Thulium is able to identify him as the very same person.

Integration is available from the Thulium side - it relies on synchronization of Thulium and BaseLinker customer databases. Subsequent synchronization of new customers / orders will take place automatically every half hour. For specific instructions how to use the integration, see here: Integration of Thulium and BaseLinker