Integration eMAG with Call Center Online

Integration with eMAG is a two-way integration that offers downloading orders from the marketplace to the BaseLinker panel, as well as listing and synchronizing offers. For listing you can use your store's warehouse, BaseLinker warehouse, wholesaler or external ERP system. Orders from eMAG can be handled in the BaseLinker Order Manager or forwarded to the store / ERP. The number of eMAG connected accounts is unlimited - you can add as many accounts as you need within your business, without affecting the subscription amount.

Integrating BaseLinker with eMAG offers:

• listing thousands of offers with just a few clicks
• to synchronize quantities and prices on eMAG according to your stock
• downloading and handling orders in BaseLinker
• forwarding orders to the store or ERP
• forwarding shipping numbers to eMAG
• handling orders quickly and without errors with the help of the Pick&Pack Assistant
• using the automatic actions that take care of your orders
• issuing invoices and receipts for downloaded orders
• creating shipments with selected carriers
• recognize the caller who made the purchase in eMAG with BaseLinker Caller application

An additional asset of the integration is the possibility of submitting order statuses from BaseLinker to the eMag platform and sending an invoice PDF directly to the marketplace.

For sellers using BaseLinker, eMAG has prepared support in entering the platform and welcome conditions for new sellers who register an account on eMAG:

• Free content translation for the products descriptions
• Free support of Account Development Manager for month of activation + 3 following months (help in maximizing seller's profit)
• No monthly fixed costs or other hidden costs
• Free customer care assistance for all seller’s customers - forever - sellers will not have any involvement in the communication with final customers

Do you need help with registration? Please write to the eMAG team: startemag@emag.ro.

Call Center Online enables multi-channel support of customer service processes via phone, email, SMS, chat, etc.

What does the integration of Call Center Online with BaseLinker provide:

• Cyclical, automatic synchronization of orders and customers between a shop connected to BaseLinker and the Call Center Online customer service system.
• Download information from BaseLinker to Customer Card in Call Center Online system.
• Ability to change order status in BaseLinker from Call Center Online Customer Card.
• Ability to add a note from Call Center Online Customer Card to the order in BaseLinker when contacting a customer.
• Communication by phone / SMS / e-mail to contractors from orders imported from BaseLinker.
• Monitoring of customer service processes.

Special offer:

Instructions for integrating with Call Center Online

By integrating with Call Center Online, BaseLinker achieves full customer communication capabilities. Integration is possible on the Call Center Online end and is supported by Call Center technical team - please refer to instruction.