Integration eMAG with Freshdesk

Integration with eMAG is a two-way integration that offers downloading orders from the marketplace to the BaseLinker panel, as well as listing and synchronizing offers. For listing you can use your store's warehouse, BaseLinker warehouse, wholesaler or external ERP system. Orders from eMAG can be handled in the BaseLinker Order Manager or forwarded to the store / ERP. The number of eMAG connected accounts is unlimited - you can add as many accounts as you need within your business, without affecting the subscription amount.

Integrating BaseLinker with eMAG offers:

• listing thousands of offers with just a few clicks
• to synchronize quantities and prices on eMAG according to your stock
• downloading and handling orders in BaseLinker
• forwarding orders to the store or ERP
• forwarding shipping numbers to eMAG
• handling orders quickly and without errors with the help of the Pick&Pack Assistant
• using the automatic actions that take care of your orders
• issuing invoices and receipts for downloaded orders
• creating shipments with selected carriers
• recognize the caller who made the purchase in eMAG with BaseLinker Caller application

An additional asset of the integration is the possibility of submitting order statuses from BaseLinker to the eMag platform and sending an invoice PDF directly to the marketplace.

For sellers using BaseLinker, eMAG has prepared support in entering the platform and welcome conditions for new sellers who register an account on eMAG:

• Free content translation for the products descriptions
• Free support of Account Development Manager for month of activation + 3 following months (help in maximizing seller's profit)
• No monthly fixed costs or other hidden costs
• Free customer care assistance for all seller’s customers - forever - sellers will not have any involvement in the communication with final customers

Do you need help with registration? Please write to the eMAG team: startemag@emag.ro.

Freshdesk is a system for processing e-mail messages, allowing consultants to efficiently manage correspondence with customers. It provides an opportunity to sort and tag messages, consult them within a team or prioritize requests.

Integration between BaseLinker and Freshdesk automatically searches for orders associated with the sender's email address of a particular message. Next to the message body, Freshdesk displays an additional side panel showing the orders of a particular customer. Clicking the order number takes you directly to the order card in the BaseLinker panel.

This solution reduces switching between systems and manual searching for orders. It also allows you to quickly check, for example, the order status or date, as this information is already displayed within the Freshdesk add-on.

The BaseLinker - Freshdesk integration also allows you to create a new order for a customer directly from within the Freshdesk add-on, e.g. as soon as you read such request in an email request.

Using the Freshdesk add-on is free, without any limit on the number of processed messages.

To learn more about the integration, see the article Freshdesk.