Integration eMAG with Zendesk

Integration with eMAG is a two-way integration that offers downloading orders from the marketplace to the BaseLinker panel, as well as listing and synchronizing offers. For listing you can use your store's warehouse, BaseLinker warehouse, wholesaler or external ERP system. Orders from eMAG can be handled in the BaseLinker Order Manager or forwarded to the store / ERP. The number of eMAG connected accounts is unlimited - you can add as many accounts as you need within your business, without affecting the subscription amount.

Integrating BaseLinker with eMAG offers:

• listing thousands of offers with just a few clicks
• to synchronize quantities and prices on eMAG according to your stock
• downloading and handling orders in BaseLinker
• forwarding orders to the store or ERP
• forwarding shipping numbers to eMAG
• handling orders quickly and without errors with the help of the Pick&Pack Assistant
• using the automatic actions that take care of your orders
• issuing invoices and receipts for downloaded orders
• creating shipments with selected carriers
• recognize the caller who made the purchase in eMAG with BaseLinker Caller application

An additional asset of the integration is the possibility of submitting order statuses from BaseLinker to the eMag platform and sending an invoice PDF directly to the marketplace.

For sellers using BaseLinker, eMAG.ro has prepared support in entering the Romanian platform and welcome conditions for new sellers who register an account on eMAG.ro:

• Free content translation for the products descriptions
• Free support of Account Development Manager for month of activation + 3 following months (help in maximizing seller's profit)
• No monthly fixed costs or other hidden costs
• Free customer care assistance for all seller’s customers

The offer applies only to the Romanian eMAG market. Do you need help with registration? Please write to the eMAG.ro team: startemag@emag.ro.

Zendesk is a CRM system for comprehensive customer service management. The integration displays customer orders from BaseLinker directly in the Zendesk dashboard as part of an additional info block. The connection is based on the e-mail address. Thanks to this, during the correspondence with the customer, you can have a parallel view of his orders without having to switch between systems and search for a given order.

• The add-on shows the order number, date and its status, which allows you to improve customer service.
• From the side block, you can conveniently go to the correct order card in BaseLinker.
• The add-on allows you to create a new order for a given customer directly from the Zendesk panel without going to the BaseLinker panel.