Integration Favi with Freshdesk

Integrating BaseLinker with Favi allows you to quickly list multiple offers in selected product categories. During listing process you can use any product source like BaseLinker warehouse, store warehouse, wholesaler or ERP. Thanks to BaseLinker's integration with Favi, stocks and prices in your offer will always be up-to-date and consistent with data you have in stock. Clear layout of information in BaseLinker panel will allow you to quickly verify which products already have offers on Favi platform. Additionally, you can download offers previously listed directly on the marketplace to BaseLinker and manage them all from our system. After a simple integration connection in your panel in section Integrations → Marketplace, you can immediately use the possibilities of the module.

Freshdesk is a system for processing e-mail messages, allowing consultants to efficiently manage correspondence with customers. It provides an opportunity to sort and tag messages, consult them within a team or prioritize requests.

Integration between BaseLinker and Freshdesk automatically searches for orders associated with the sender's email address of a particular message. Next to the message body, Freshdesk displays an additional side panel showing the orders of a particular customer. Clicking the order number takes you directly to the order card in the BaseLinker panel.

This solution reduces switching between systems and manual searching for orders. It also allows you to quickly check, for example, the order status or date, as this information is already displayed within the Freshdesk add-on.

The BaseLinker - Freshdesk integration also allows you to create a new order for a customer directly from within the Freshdesk add-on, e.g. as soon as you read such request in an email request.

Using the Freshdesk add-on is free, without any limit on the number of processed messages.

To learn more about the integration, see the article Freshdesk.