Integration Mercado Livre with Thulium

Integration with Mercado Livre is a two-way integration that offers downloading orders from the marketplace to the BaseLinker panel, as well as listing and synchronizing offers. For listing you can use your store's warehouse, BaseLinker warehouse, wholesaler or external ERP system. Orders from Mercado Livre can be handled in the BaseLinker Order Manager or forwarded to the store / ERP. The number of Mercado Livre connected accounts is unlimited - you can add as many accounts as you need within your business, without affecting the subscription amount.

Integrating BaseLinker with Mercado Livre offers:

• listing thousands of offers with just a few clicks
• to synchronize quantities and prices on Mercado Livre according to your stock
• downloading and handling orders in BaseLinker
• forwarding orders to the store or ERP
• forwarding shipping numbers to Mercado Livre
• handling orders quickly and without errors with the help of the Pick&Pack Assistant
• using the automatic actions that take care of your orders
• issuing invoices and receipts for downloaded orders
• creating shipments with selected carriers
• recognize the caller who made the purchase in Mercado Livre with BaseLinker Caller application

Thulium is a call center and e-support system.The integration of Thulium platform with BaseLinker simplifies the customer service management. The customer inquiries are processed in one virtual contact center.

Thulium downloads basic customer information from the BaseLinker system, as well as allows real-time collection of summarized buyer's orders. After entering the customer card, Thulium displays information about the customer and the order. When contacting the customer by phone, the employee has immediate access to the required data, which speeds up the support process. If a buyer uses different logins on several services, but uses the same e-mail address, Thulium is able to identify him as the very same person.

Integration is available from the Thulium side - it relies on synchronization of Thulium and BaseLinker customer databases. Subsequent synchronization of new customers / orders will take place automatically every half hour. For specific instructions how to use the integration, see here: Integration of Thulium and BaseLinker