Integration OTOMOTO with Call Center Online

Integration with OtoMoto enables the listing of vehicle parts via BaseLinker. It is not dedicated to the listing of vehicle sales.

OtoMoto integration allows listing offers in OtoMoto platform and stock synchronization between offers and the warehouse. During the listing process you can use any product source, e.g. store or BaseLinker warehouse, wholesaler or ERP. With the help of BaseLinker you can list dozens of offers with a few clicks!

Explore additional possibilities of integrating OtoMoto with BaseLinker:

• access tools to speed up the listing process (automatic parameter filling, linking categories and products, offer templates and many more)
• possibility to manage offers by ongoing / inactive / queued / wrong (offers managed in BaseLinker will be automatically moved between tabs)
• stock synchronization in the offer according to the warehouse stock
• automatic offer relisting
• price synchronization in the offer according to the warehouse (including price multiplier)
• automatic offer closing at 0 price
• when offering the same product in different services (e.g. OtoMoto, Allegro, eBay), it is possible to synchronise stock between the different marketplace platforms
• import of active offers listed directly on the OtoMoto platform, even before connecting BaseLinker account
• an option to execute certain actions in multiple offers at once

A considerable advantage of integrating BaseLinker with OtoMoto is the possibility to list offers even without seller involvement. There is no need to fill out the listing form - offers are created automatically when products appear in stock and the conditions set by the seller are met. You can use this solution for selected or all new products.

Call Center Online enables multi-channel support of customer service processes via phone, email, SMS, chat, etc.

What does the integration of Call Center Online with BaseLinker provide:

• Cyclical, automatic synchronization of orders and customers between a shop connected to BaseLinker and the Call Center Online customer service system.
• Download information from BaseLinker to Customer Card in Call Center Online system.
• Ability to change order status in BaseLinker from Call Center Online Customer Card.
• Ability to add a note from Call Center Online Customer Card to the order in BaseLinker when contacting a customer.
• Communication by phone / SMS / e-mail to contractors from orders imported from BaseLinker.
• Monitoring of customer service processes.

Special offer:

BaseLinker users with an active integration with Call Center Online will receive 5% discount on Call Center services. To benefit from the offer, simply apply to your Call Center Online account manager. The discount will be added to your invoice.

Instructions for integrating with Call Center Online

By integrating with Call Center Online, BaseLinker achieves full customer communication capabilities. Integration is possible on the Call Center Online end and is supported by Call Center technical team - please refer to instruction.