Integration OTOMOTO with Freshdesk

Integration with OtoMoto enables the listing of vehicle parts via BaseLinker. It is not dedicated to the listing of vehicle sales.

OtoMoto integration allows listing offers in OtoMoto platform and stock synchronization between offers and the warehouse. During the listing process you can use any product source, e.g. store or BaseLinker warehouse, wholesaler or ERP. With the help of BaseLinker you can list dozens of offers with a few clicks!

Explore additional possibilities of integrating OtoMoto with BaseLinker:

• access tools to speed up the listing process (automatic parameter filling, linking categories and products, offer templates and many more)
• possibility to manage offers by ongoing / inactive / queued / wrong (offers managed in BaseLinker will be automatically moved between tabs)
• stock synchronization in the offer according to the warehouse stock
• automatic offer relisting
• price synchronization in the offer according to the warehouse (including price multiplier)
• automatic offer closing at 0 price
• when offering the same product in different services (e.g. OtoMoto, Allegro, eBay), it is possible to synchronise stock between the different marketplace platforms
• import of active offers listed directly on the OtoMoto platform, even before connecting BaseLinker account
• an option to execute certain actions in multiple offers at once

A considerable advantage of integrating BaseLinker with OtoMoto is the possibility to list offers even without seller involvement. There is no need to fill out the listing form - offers are created automatically when products appear in stock and the conditions set by the seller are met. You can use this solution for selected or all new products.

Freshdesk is a system for processing e-mail messages, allowing consultants to efficiently manage correspondence with customers. It provides an opportunity to sort and tag messages, consult them within a team or prioritize requests.

Integration between BaseLinker and Freshdesk automatically searches for orders associated with the sender's email address of a particular message. Next to the message body, Freshdesk displays an additional side panel showing the orders of a particular customer. Clicking the order number takes you directly to the order card in the BaseLinker panel.

This solution reduces switching between systems and manual searching for orders. It also allows you to quickly check, for example, the order status or date, as this information is already displayed within the Freshdesk add-on.

The BaseLinker - Freshdesk integration also allows you to create a new order for a customer directly from within the Freshdesk add-on, e.g. as soon as you read such request in an email request.

Using the Freshdesk add-on is free, without any limit on the number of processed messages.

To learn more about the integration, see the article Freshdesk.