Integration Voelkner Re-in with Call Center Online

Voelkner Re-in integration allows you to quickly download orders to BaseLinker. They are managed in the Order Manager, an advanced and powerful tool to handle sales from multiple sources. There is no limit to the number of connected Voelkner Re-in accounts - you can integrate as many as you need in business, without affecting your subscription fee.

Integrating BaseLinker with Voelkner Re-in provides a number of options:

• order organization according to any status
• sending customer notifications about the order progress
• issuing invoices and receipts
• sending shipments with selected carriers

Perform these operations in a single order card or an order list. They may also occur without the seller's involvement using the innovative Automatic Actions module.

Call Center Online enables multi-channel support of customer service processes via phone, email, SMS, chat, etc.

What does the integration of Call Center Online with BaseLinker provide:

• Cyclical, automatic synchronization of orders and customers between a shop connected to BaseLinker and the Call Center Online customer service system.
• Download information from BaseLinker to Customer Card in Call Center Online system.
• Ability to change order status in BaseLinker from Call Center Online Customer Card.
• Ability to add a note from Call Center Online Customer Card to the order in BaseLinker when contacting a customer.
• Communication by phone / SMS / e-mail to contractors from orders imported from BaseLinker.
• Monitoring of customer service processes.

Special offer:

BaseLinker users with an active integration with Call Center Online will receive 5% discount on Call Center services. To benefit from the offer, simply apply to your Call Center Online account manager. The discount will be added to your invoice.

Instructions for integrating with Call Center Online

By integrating with Call Center Online, BaseLinker achieves full customer communication capabilities. Integration is possible on the Call Center Online end and is supported by Call Center technical team - please refer to instruction.