Integrate Afound with Freshdesk

Afound integration allows you to quickly download orders to BaseLinker. They are managed in the Order Manager, an advanced and powerful tool to handle sales from multiple sources. There is no limit to the number of connected Afound accounts - you can integrate as many as you need in business, without affecting your subscription fee.

Integrating BaseLinker with Afound provides a number of options:

• order organization according to any status
• sending customer notifications about the order progress
• issuing invoices and receipts
• sending shipments with selected carriers

Perform these operations in a single order card or an order list. They may also occur without the seller's involvement using the innovative Automatic Actions module.

Freshdesk is a system for processing e-mail messages, allowing consultants to efficiently manage correspondence with customers. It provides an opportunity to sort and tag messages, consult them within a team or prioritize requests.

Integration between BaseLinker and Freshdesk automatically searches for orders associated with the sender's email address of a particular message. Next to the message body, Freshdesk displays an additional side panel showing the orders of a particular customer. Clicking the order number takes you directly to the order card in the BaseLinker panel.

This solution reduces switching between systems and manual searching for orders. It also allows you to quickly check, for example, the order status or date, as this information is already displayed within the Freshdesk add-on.

The BaseLinker - Freshdesk integration also allows you to create a new order for a customer directly from within the Freshdesk add-on, e.g. as soon as you read such request in an email request.

Using the Freshdesk add-on is free, without any limit on the number of processed messages.

To learn more about the integration, see the article Freshdesk.