Freshdesk is a system for processing e-mail messages, allowing consultants to efficiently manage correspondence with customers. It provides an opportunity to sort and tag messages, consult them within a team or prioritize requests.
Integration between BaseLinker and Freshdesk automatically searches for orders associated with the sender's email address of a particular message. Next to the message body, Freshdesk displays an additional side panel showing the orders of a particular customer. Clicking the order number takes you directly to the order card in the BaseLinker panel..
This solution reduces switching between systems and manual searching for orders. It also allows you to quickly check, for example, the order status or date, as this information is already displayed within the Freshdesk add-on.
The BaseLinker - Freshdesk integration also allows you to create a new order for a customer directly from within the Freshdesk add-on, e.g. as soon as you read such request in an email request.
Using the Freshdesk add-on is free, without any limit on the number of processed messages.
To learn more about the integration, see the article Freshdesk.
Integrating BaseLinker account with OEX Fulfillment allows you to control and manage your fulfillment orders in one intuitive system. Fulfillment as a form of outsourcing logistics services is becoming more and more popular amongst retailers. Outsourcing the logistics process to an external company saves time, eliminates the fixed costs associated with renting a warehouse, and reduces packing or shipping mistakes. The range of services offered can vary from one provider to another.
By connecting via API, BaseLinker and the OEX Fulfillment system are able to exchange information on new orders appearing on your website or marketplace account. BaseLinker x OEX Fulfillment integration is provided by a third-party company - please contact the supplier before adding it to your panel.
Integrating a OEX Fulfillment with BaseLinker enables:
Freshdesk + Marketplace
Freshdesk + Shops
Freshdesk + Fulfillment