Integration Glami with Zendesk

Integrating BaseLinker with Glami allows you to quickly list multiple offers in selected product categories. During listing process you can use any product source like BaseLinker warehouse, store warehouse, wholesaler or ERP. Thanks to BaseLinker's integration with Glami, stocks and prices in your offer will always be up-to-date and consistent with data you have in stock. Clear layout of information in BaseLinker panel will allow you to quickly verify which products already have offers on Glami platform. Additionally, you can download offers previously listed directly on the marketplace to BaseLinker and manage them all from our system. After a simple integration connection in your panel in section Integrations → Marketplace, you can immediately use the possibilities of the module.

Zendesk is a CRM system for comprehensive customer service management. The integration displays customer orders from BaseLinker directly in the Zendesk dashboard as part of an additional info block. The connection is based on the e-mail address. Thanks to this, during the correspondence with the customer, you can have a parallel view of his orders without having to switch between systems and search for a given order.

• The add-on shows the order number, date and its status, which allows you to improve customer service.
• From the side block, you can conveniently go to the correct order card in BaseLinker.
• The add-on allows you to create a new order for a given customer directly from the Zendesk panel without going to the BaseLinker panel.