Integration Miinto with Call Center Online

Integration with Miinto is a two-way integration that offers downloading orders from the marketplace to the BaseLinker panel, as well as listing and synchronizing offers. For listing you can use your store's warehouse, BaseLinker warehouse, wholesaler or external ERP system. Orders from Miinto can be handled in the BaseLinker Order Manager or forwarded to the store / ERP. The number of Miinto connected accounts is unlimited - you can add as many accounts as you need within your business, without affecting the subscription amount.

Integrating BaseLinker with Miinto offers:

• listing thousands of offers with just a few clicks
• to synchronize quantities and prices on Miinto according to your stock
• downloading and handling orders in BaseLinker
• forwarding orders to the store or ERP
• forwarding shipping numbers to Miinto
• handling orders quickly and without errors with the help of the Pick&Pack Assistant
• using the automatic actions that take care of your orders
• issuing invoices and receipts for downloaded orders
• creating shipments with selected carriers
• recognize the caller who made the purchase in Miinto with BaseLinker Caller application

In Miinto the order must be accepted by the seller (if there are several sellers on offer, the first one to accept the order will have to complete it). With BaseLinker it is possible to accept orders automatically (there is no need for manual confirmation). Miinto will receive such information from BaseLinker, and the order will become visible in the BaseLinker user panel. Note that in this integration, it is Miinto service that indicates which carrier to choose for a given order.

Call Center Online enables multi-channel support of customer service processes via phone, email, SMS, chat, etc.

What does the integration of Call Center Online with BaseLinker provide:

• Cyclical, automatic synchronization of orders and customers between a shop connected to BaseLinker and the Call Center Online customer service system.
• Download information from BaseLinker to Customer Card in Call Center Online system.
• Ability to change order status in BaseLinker from Call Center Online Customer Card.
• Ability to add a note from Call Center Online Customer Card to the order in BaseLinker when contacting a customer.
• Communication by phone / SMS / e-mail to contractors from orders imported from BaseLinker.
• Monitoring of customer service processes.

Special offer:

Instructions for integrating with Call Center Online

By integrating with Call Center Online, BaseLinker achieves full customer communication capabilities. Integration is possible on the Call Center Online end and is supported by Call Center technical team - please refer to instruction.